TERM & CONDITIONS

Terms and Conditions

Rates include: Rates DO NOT include: Unlimited Kilometres Full Maintenance Replacement Vehicle 24 Hours Breakdown service Extra Discount for longer rental period Free modify booking 6% Government Service Tax Damage Waiver (CDW) Refundable Security Deposit (RSD) Gasoline/Petrol Traffic Fine Different Pickup Location Charges Additional Driver Theft Excess 1) Rental Rates and Rental Extension / Excess Hours Prices are subject to change without prior notice in the event of unforeseen circumstances such as increase in transport and maintenance costs, tax, etc. Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform GOBIG for further action. 2) Non-smoking Vehicle Hirer and all passengers shall not smoke while using vehicles rented from GOBIG/Owner. A sum of RM200 shall apply to remove the cigarettes odors and disinfect the interior of the vehicles. 3) Driving License - Minimum and Maximum Age The Hirer must be in possession of a valid driving license held for at least two (2) years. An international driving license is preferred for non-Malaysian citizen. 4) Damage and Other Charges The Hirer accepts responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hirer's deposit shall be forfeited. The possibility of such incident would be as follows:- - scratches on car body which have to be re-paint - minor or major damaged on all front & rear lamps - broken / smash windshield, window glass & wiper - damaged on car seats (eg. Cigarettes burn marks, stains, etc.) - fender & bumper bend or fall out - any missing & damage items relating to the car Hirer must always make sure the vehicle's water temperature is always at normal level. Should hirer encounter water heating or temperature rise, stop the car immediately at a safety area and contact our respond team. For long distance drive, hirer must regularly check the water level and add in water if needed and engine oil of the rented vehicle. In the case of major damaging happen to GOBIG/owner's car(s) that require GOBIG/owner to claim compensation from Insurance Company, then the time spend on claiming from the Insurance company and sending for repairing would have resulting losses to GOBIG/owner. As such, no replacement of car by GOBIG/Owner and hirer are liable to pay the excess fees. Hirer's deposit with balance of hire rates (if any) paid to GOBIG/owner shall be forfeited. 5) Collision Damage Waiver (CDW) Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally causes damage to GOBIG/Owner's vehicle, hirer is liable to pay the excess which can be reduced as per detailed below:- Vehicle Group Below 2000cc At 2000cc Above 2000cc Luxury Class-At 2000cc Luxury Class-Above 2000cc Excess Liability RM3,000 RM5,000 RM6,000 RM10,000 RM20,000 CDW Fee Rm 13% per day rental 13% per day rental 13% per day rental 13% per day rental 13% per day rental Reduced Excess Amount RM1,000 per accident RM2,000 per accident RM3,000 per accident RM5,000 per accident RM10,000 per accident CDW will only be effective subject to availability of a police report within 24 hours from the time of accident. Acceptance of CDW does not cover the Reduced Excess Amount indicated above which shall be the responsibility of Hirer. CDW coverage does not cover missing items or accessories or damages on the under carriage and upper carriage of our vehicle, caused by negligent driving as stipulated in our terms and conditions of our rental agreement. THEFT EXCESS FEE CHART VEHICLE EXCESS ON THEFT  (Non-Waiverable Excess) EXCESS ON THEFT (Reduced Excess Amount) below 2000cc RM3,000 RM1,000 at 2000cc RM5,000 RM2,000 Above 2000 RM6,000 RM3,000 Luxury Class - At 2000 RM10,000 RM5,000 Luxury Class - Above 2000 RM20,000 RM10,000 6) Collection and Delivery For delivery or collection within different branches per way may be imposed, depending on distance, accessibility of the destination and time of day. A sum of RM100.00 will be levied for check out and collection of vehicles, after business hours, inclusive of Sundays and Public Holidays. 7) Submission of Hirer's Particulars to Authority Hirers gave permission to GOBIG/Owner to submit their personal and company particulars to the Authority involve if found or suspect of conducting illegal trade, breach/violate the Government rules & regulations. 8) Travel Insurance We strongly recommend that hirer purchase a personal travel insurance policy prior to the commencement of holiday. The Company shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage, personal accident, injury or illness. 9) Accident and Emergency Service In case of accidents involving the vehicle, the Hirer shall: i) obtain the names, identity card numbers, addresses and driving license numbers of the parties involved and of the witnesses. ii) notify GOBIG/Owner immediately and completing forthwith GOBIG/Owner's Accident Report Form and complying with all requests of GOBIG/Owner to provide assistance in any litigation or investigation relating to such damage or accident. iii) notify the police or other proper authority within twenty-four (24) hours from the time of occurrence of the accident and shall supply such information, drawings and assistance in connection with the accidents as the police may require. iv) In any emergency situation, such as breakdown, GOBIG has its own appointed towing company. Hirer may contact GOBIG respective branch number or our Hotline number at 1300 88 4040 (during office hour 8-6pm excluding public holiday)for further advice. 10) Petrol, Parking, Toll and Traffic Fines Petrol, parking, toll fees, traffic fines and miscellaneous charges are the responsibilities of the hirer. An additional RM50.00 administration fees will be charged to the hirer above any traffic fine for any violation arising from hirer's use of the vehicle. 11) Reposition of Service Should hirer wishes to pick up or drop off a vehicle outside Kuala Lumpur or Klang Valley or any branch of GOBIG, a repositioning service is available for rental of 3 days or longer. A guide to one-way rates is as minimun as rm25 and maximum rm300 extra charge will be impose. 12) Methods of Payment Methods of payment accepted are credit card (MasterCard/Visa) with a 3% surcharge, telegraphic transfer, cash deposit ,cash on delivery,e-wallet and online banking. Whatever the method of payment, funds must have cleared in our account by the payment deadline. For credit card payments made online, we reserve the right to require a Letter of Authorization to verify legitimate use of the card. 13) Rental Alternatives / Cancellation GOBIG reserves the right to cancel any rental prior to commencement for any reason whatsoever. The company may, if it so chooses, recommend an alternative vehicle to hirer, preferably of the same category. Should hirer decide not to accept the alternative, all monies paid by hirer will be refunded in full without further obligation or liability on the part of The Company. 14) Restriction Area & Road All GOBIG vehicles are not allowed to be driven in Singapore and Thailand. GOBIG vehicles are not for use in off-roads, unsealed or unmade roads or surfaces. 15) Standard Rental Qualification GOBIG reserves the right to refuse any rental, at their discretion, or should the Hirer not meet with the standard terms and conditions of rental. 16) Vehicle Make and Model Vehicle makes and models are correct at the time of printing. Bookings will be confirmed by car group and make/model. All vehicles will be less than 48 months old. 17) Extension of Rental / Excess Hours Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform GOBIG Office so as to extend the insurance coverage. Rental rates are calculated on a 24 hour basis and should a rental exceed the agreed duration, for each completed hour, a charge is levied based on 1/5 of the daily rental rate. 18)Deposit and Payment A deposit of  RM50 or 20% from total rental amount (whichever is higher). is required upon booking. This deposit forms part of your final payment. Full payment is required upon commencement of rental. Failure to comply with this may result in an automatic cancellation of your reservation and forfeiture of your deposit. 19) Rental Rates Prices are subject to change without prior notice in the event of unforeseen circumstances such as increase in airfares, other transport costs, government tax, etc. Refuelling Service As well as the petrol costs, a refuelling service charge of RM 10.00 will be levied if the vehicle is returned with less petrol than when it was rented out. 20) Rental Cancellation GOBIG Travel & Tours Sdn Bhd (herewith known as GOBIG), reserves the right to cancel any rental prior to commencement for any reason whatsoever. GOBIG may, if it so chooses, recommend an alternative vehicle to you, preferably of the same category. Should you decide not to accept the alternative, all monies paid by you will be refunded in full without further obligation or liability on the part of GOBIG. Cancellation Fee In the event of any cancellation, the following fees will be applicable: 21 or more days prior to commencement 30% of total cost 14 - 20 days prior to commencement 50% of total cost 13 - 7 days prior to commencement 75% of total cost Less than 7 days prior to commencement 100% Currency exchange fluctuations, bank charges, etc. will be deducted from any refund made, and a 3% credit card processing fee will be deducted for any refund made to the client's credit card. 21) Administrative / Amendments Fee An administrative fee of RM 200 (or equivalent) will be charged for any amendment after documents are processed, and RM 100 after reservation has been acted upon. Note: All prices are quoted in Ringgit Malaysia (RM)